My transmission went out not even a 1,000 miles after my extended warranty expires and not even a month after it was first serviced at AutoNation. Maybe if a MPI was done instead of body shop quotes, which are completely unrelated to why I brought it to your dealership in the first place. When I first got my truck back the originally I had issues with doors locking uncontrollably, windows wouldn���t work for periods of time, radio wouldn���t work at times as well and shifting was hard/slipping. When I would call to notify my advisor I would have to leave a message for him to get back to me and nobody would. So when my truck is complete inoperable because the transmission was burned up I received zero useful guidance or help.....for something that could have possibly been replaced under my extended warranty policy this dealership is a waste of time.
The quality of service my Service Advisor Chris Dion gave was Exceptional. My Onstar service had my vehicle towed to my "Preferred" dealership Autonation NRH. I wouldnt have it any other way. I do hope that the Loaner vehicle service will be available again. My vehicle was in the shop for 5 days which did add a little stress trying to find transportation to keep life going.
Sales department is on par with competitors. Service department is not great at all. I will not be bringing my vehicles there any longer. I have had 3 bad experiences in a row with your service department and that does it for me and my family. The first negative experience I had was when it took nearly 3 hours for a simple oil change on my car. This made me late to work when I had scheduled an appointment ahead of time to avoid this. The second time is when I had some wiring repairs done on my vehicle due to rodent damage. I received a phone call from a service rep informing me that my vehicle was a total loss. I informed my insurance, filed a claim, and then when the adjuster contacts the service department, they stated that it was in fact not my vehicle at all that they had contacted me about. They had confused my car with someone else's vehicle. This is was extremely frustrating as I had already filed a claim and went through a lot of time for this process. Very poor communication. This last experience I had was almost the same scenario. I had some under-carriage damage that needed to be repaired. Brought my vehicle up there, and few days later I call because I had not received any communication from the service department. They stated "oh yes, your vehicle is ready for pick up." Which I thought was weird because they did not even tell me what damage was done, or even provide me with an estimate on the vehicle. I asked the rep "How can it be done when I do not even know what items need to be repaired/replaced?" Later that day, they said that they in fact had confused my vehicle with someone else's. AGAIN! Why on earth is the communication so poor with this establishment? Not only that, it takes SEVERAL attempts to reach anyone there to get updates. Why am I having to call you for updates anyway? Why do I keep receiving inaccurate information on the wrong vehicles? This is completely unacceptable and honestly it is a hassle every time I have used your services. It should not be this complicated. I am not even sure why I am writing this review because I doubt anyone will even read it. I really hope Autonation improves their services, otherwise, they are going to keep running their customers off.
Sales manager Miguel was very receptive and helpful with all my purchasing needs. He helped me order and keep track of my new car as things progressed over the months. Once everything was done, the finance department was very helpful in getting me a deal i was happy with. I'm so happy with my new Camaro.