I was never given any update about what was being done with my car and attempted several phone calls but was never able to get through to someone. When I went to the dealership to ask what was being done with my car, I experienced such disrespect and unprofessionalism that I have never experienced before. Finally got a call the following day that my car was ready, picked it up, and had to make another service appointment because my car is still having some of the issues that were suppose to get fixed. I have been very dissatisfied with this service experience.
HORRIBLE. CANT EVER GET AHOLD OF ANYONE IS SERVICE. SHOWED UP TWICE AND WAITED FOR OVER 20 MINS EACH TIME JUST TO BE ACKNOWLEDGED. NEVER GOT CALLED BACK FOR UPDATES OR STATUS OF VEHICLES.....HAD TO KEEP CALLING AND EMAILING AND FINALLY JUST SHOWING UP AT THE DEALERSHIP JUST TO GET ANSWERS. NEVER AGAIN
I brought my car in the third time because my computer system is not working correctly. i have had this issue since about 2 months after purchasing the vehicle. My system will connect via blue tooth one day to my phone then suddenly it won't connect anymore. I get connection error messages, dropped calls, etc. Even with my phone connected via cord, if blue tooth does not work, my phone will not work with the car. this was a major reason for purchasing this car. Now i am being told that iphones are not compatible with traverses, which i find quite odd since i know several people who have a traverse and iphone and have never had the issues i have had. After picking up my car, the bluetooth was connected and working however the very next day it stopped working and for two days i was without being able to utilize my phone while driving. The other problem i have is my text feature is not working properly. When i brought the car in i could receive texts but it would not allow me to respond through the system...now i can't even receive text messages anymore. I called 2 times and left messages to speak with a sales manager about being sold a car that can't do what it was meant to do but NEVER had a returned car. At pick up a lady sat in my car and argued with me that my phone worked fine and there wasn't anything wrong with the car. I am beyond furious with the lack of customer service this dealership has shown to me after spending over $30000 dollars on a vehicle here. No one will work with to try to resolve the obvious issues i have had.
Very fast turnaround (4 hours) for oil change, tire rotation and balance. Was promised a car wash, but that didn't happen. This was the fourth time I have picked up my vehicle after service that the paper work wasn't at the checkout counter when I arrived causing me to have to wait more time than it should have.