My AutonNation Rep, Ms. Nona was Outstanding! Her customer service and attention to detail was beyond reproach. If it's not broke don't fix it, I like to say From now on, whenever I'm at AutoNation for any kind of vehicle Service, Ms. Nona is the Rep I choose to deal with. Please thank her again for me. Her service was much appreciated.
Brought car in for oil change, tire rotation. Let’s and got only to the stop light and car began to shake when brakes applied, all panel lights on. Made u-turn and went back to dealership and informed the representative of issues. She referred me to a lady outside in the service area who immediately became defensive with me and stated that I only received an oil change which would not give me the full lighted panel and message in the mileage window “service trak” something. I informed her that I had my tires rotated as well, just rude and poor customer service. Then a manager came over to assist me. He offered to take my car and get a check on it as to why I had issues. They informed me that my check engine light was on, I was aware of that, and that is why my car reacted the way it did. I informed him that that was not true. The light has been on for 3 years, due to a timing chain issue that GM/Chevrolet is aware of is happening to a lot of Camaro especially my model 2010. My car had only the check engine light on and had driven excellent since it first came on several years ago. Some sensors were off and they would not acknowledge that to me. I asked was anyone aware of the on going issues and complaints with timing chains and that was not my current issue which made all the panel light turn on and my car vibrate the way it was after an oil change. I was told I would be contacted about my concerns and was not, I’m contacting NBC NEWS 5 about this issue and I’m going to let them investigate. So unfair as a customer that GM/Chevrolet won’t recall these engines and allow people to get their vehicles repaired and running properly. $2100 repair job.