1177 Reviews Found
Confirmed Sales Customer
Stephan and Adam are top notch professionals and it's why I keep coming back for more cars!
Ricky S.
FORT WORTH
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for your amazing rating and we hope to see you again soon!
Was this review helpful?
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day!
Was this review helpful?
Confirmed Sales Customer
Friendly staff, excellent customer service and Aalim Bakari made everything easy.
Alan P.
FORT WORTH
Business Response
Hi, we're happy you found Aalim and our staff to be so supportive during your experience here at AutoNation Chevrolet North Richland Hills. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
Hello, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!
Was this review helpful?
Confirmed Service Customer
I have done a number of these surveys over the past year and my answer has been consistent. I am extremely satisfied with my relationship with the service (and sales) departments of Autonation Chevrolet. I am always treated professionally and courteously.
Gregory M.
FORT WORTH
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for always choosing AutoNation Chevrolet North Richland Hills and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Kept my truck for over a week and it only took the tech 30 minutes to figure out what was wrong. I was then charged $200.00. Was then told it would be an additional $400.00 to install a simple part that would take about 20 minutes to install. I know because I did the work myself. You wanted to charge $97. for the part. I got it for $25. The service manager that I dealt with did a good job of trying to keep me informed. That's the only nice thing I can say.
Joe C.
FW
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 264-7753 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Business Response
Hello, thank you for taking the time to leave us this amazing four star review! Please do not hesitate to let us know how we can make your next experience even better!
Was this review helpful?
Confirmed Service Customer
Service rep very professional and knowledgeable.
Rosendo V.
FORT WORTH
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
Fast and friendly service. Keep up the good work.
Erica C.
FORT WORTH
Business Response
Hello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you!
Was this review helpful?
Confirmed Sales Customer
Durand was very helpful, professional, courteous and made the car buying experience really easy. In and out in less than 3 hours.. I normally dread going to dealerships.
Brandon L.
FORT WORTH
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for your amazing rating and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
We are always taken care of in a very professional manner.
Kimberly B.
HASLET
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! We're looking forward to your next visit with us!
Was this review helpful?
Business Response
Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
No waiting. Was promptly met by service advisor.
Anthony P.
NRH
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet North Richland Hills. Thank you again for leaving us this response!
Was this review helpful?
Confirmed Service Customer
When u arrived I was greeted promptly and the advisor kept his word that it would be one hour .excellent service
Emmanuel U.
FW
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Confirmed Service Customer
Ali was my service representative and he took great care of me highly recommend Ali to anyone needing service at Autonation Chevy!
Valued H.
NRH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Confirmed Service Customer
I have had to have several things fixed on my car and this location continues to excel in customer service! During this most recent visit, I came in due to my AC not working...in TX heat which is no fun! I am a mom of two young kids so Mr. Dissanayake was very proactive to get my car diagnosed ASAP and to arrange a loaner for me in the interim. I find out the next day that the rear evaporator needed to be replaced...which had just been replaced 13 months ago!! Mr. Dissanayake said he was surprised it was the same thing and once again was proactive to contact GM to see if they would warranty it since it had been 13 months, barely over the one year. They said no. He then said he would speak with his service manager and see about a goodwill discount which he ended up getting approved so my cost to fix was $700ish instead of $1400ish. Quite honestly, if it wasn't for the really helpful and kind people at this dealership, I would be livid with all the AC repairs I have had on a car that is not even 5 years old. FOUR repairs in three years, more than $3000 to have woking AC. That is appalling to me but the silver lining is I will only come to AutoNation Chevrolet as long as we keep this car- at least I know people are friendly and customer focused.
Naomi B.
FORT WORTH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Kept me informed while it was being maintenanced.
James S.
HURST
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing AutoNation Chevrolet North Richland Hills and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Everyone was awesome that I've talked with
Deandrea B.
FORT WORTH