1493 Reviews Found
Confirmed Service Customer
Requested warranty work to be done, I was told the part would be take a few days, the in take person took the vehicle information and ordered the part. I had just purchased the vehicle at another dealership. I scheduled the appt and the work was completed. I signed the receipt with a 0 balance. I was later informed that the vehicle was put in service 10/2015 so the 36 month warranty was not valid. I am now expected to pay the cost of service. I do have an extended warranty but I am not pleased with position this puts me in.
Samuel A.
WATAUGA
Business Response
Here at AutoNation Chevrolet North Richland Hills, we strive for excellence, and are disappointed to hear that you received anything less. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. AutoNation Chevrolet North Richland Hills (817) 264-7753
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Chevrolet North Richland Hills. We can't wait to see you again, have a great day.
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Good service...was supposed to get a call on tire valve stem covers which I never received.
Daniel A.
NRH
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (817) 264-7753 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Charles was so friendly and helpful! Loved working with him and will be requesting him from now on! Love AutoNation!
Alva F.
PARKER
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Always good service ~ got to meet Service Advisor Joe Fitzsimmons; an excellent SA
Steven K.
FORT WORTH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Almost everytime I have been there I've been treated with respect and real customer service.
Leonardo V.
FORT WORTH
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
The gentleman that took care of me was great!
Teresa B.
FORT WORTH
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
Wonderful service! SUPER friendly and extremely professional!
Valerie M.
FORT WORTH
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
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Confirmed Sales Customer
My experience was great!!! Came in not really expecting anything and drove away with a brand new vehicle. Alex, my salesman was awesome!!! No pressure and felt like I was just talking with a friend. Thanks a lot!
Joshua H.
NORTH RICHLAND HILLS
Business Response
Wow, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
my superviser joe fitsimons was very professional with me kept me imform with the work be ing done and the other service advisers were polite and courteous.your shuttle driver was also very courteous.i was very please with the service
Russell S.
HALTOM CITY
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing AutoNation Chevrolet North Richland Hills and we hope to see you again soon!
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Confirmed Service Customer
I do wish I would have gotten more updates on the status of my car
Brett H.
FORT WORTH
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
Everyone is very helpful and friendly from the time you pull in till the time you leave.
Ralph S.
N RICHLND HLS
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My service provider was great, very nice and effective!
Bethany H.
N RICHLND HLS
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
I love my new car, and I really liked working with Adam. He did absolutely everything he could to get us in the exact car we wanted.
Myranda V.
FORT WORTH
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
Clean professional went over and beyond to get me the car and payment I needed and better
Christopher H.
NORTH RICHLAND HILLS
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
You show us that you care about your customers means a lot and I really appreciated did a wonderful job with everything.
Bernadine W.
GRAND PRAIRE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet North Richland Hills. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Sales Customer
Aalim was very helpful and was able to take over where Larry started. They were both very professional and worked with me until everything was settled. Even though Larry couldn’t help with the process fully, he still made contact when he was able to come in and that shows that you care. Overall it was a wonderful experience.
Tyler S.
BEDFORD
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chevrolet North Richland Hills! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at AutoNation Chevrolet North Richland Hills!