I called on the phone on a Saturday to ask if there were any appt available for Monday. I was told no(which was fine), but I could bring my car to the dealer and it would be looked at Tuesday. Tuesday came no one called to check in. I called Tuesday right before dealer closed and was told that the car just needed a censor..I was tools that it was ordered I would have it Wednesday, that was a lie. Customer service was lack luster, receptionist refused to answer when I called dealership. I got the run around for 6 whole days. When I asked for a rental I was told that there were none. The person I spoke to blamed the parts department often. This was a very stressful experience as I did not have transportation for very important appts. I had that week. I will go out the way to go to a different dealership from now on. I'm very disappointed in the communication across multiple departments to address my concerns. I brought my other car in a month before and spent a couple thousand dollars and thought I would bring my other car in...terrible experience
Jennifer, thank you for leaving this detailed feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (817) 485-0400 to discuss ways to improve your experience with us moving forward. We hope to hear from you soon.
They charged me $300 in Labor to change the regulator to my window, this is about an hour job. Extremely overpriced for Labor. I’ve been a loyal customer for so long but when I was charged this amount, it’s kind of hard to continue going. They gave me a car wash though, that was nice.
David, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (817) 485-0400 to discuss ways we can work towards resolving this matter to your satisfaction. We look forward to hearing from you soon.
Hi Deborah, thank you for bringing this matter to our attention. Please call our General Manager at (817) 485-0400 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
I really feel like there's a lot of misunderstanding going on in the service department regarding service appointments and whether or not they're needed prior to obtaining any kind of service. I had a horrible experience for my first experience with the service department and really hope that next time it's better. I would like to Thank Paul for finally being able to assist after two other attempts that were made to the service department to get a routine oil change.